Privacy Policy
Your privacy is important to us. This policy explains how FitCore Fitness Center collects, uses, protects, and shares your personal information.
1. Introduction
FitCore Fitness Center ("FitCore," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or engage with our fitness services.
By accessing our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Important: This policy applies to information collected through our website (www.fitcore.com), mobile apps, in-facility systems, and any related services or communications.
2. Information We Collect
We collect information in several ways, including when you provide it directly to us, when it's collected automatically through your use of our services, and from third-party sources.
Personal Information
- •Full name and contact details (email, phone, address)
- •Date of birth and gender
- •Emergency contact information
- •Government ID (for age verification only)
- •Profile photos (optional)
Health & Fitness Data
- •Physical measurements and fitness assessments
- •Health conditions and medical clearances
- •Workout history and progress tracking
- •Nutrition logs and dietary preferences
- •Goals and personal fitness milestones
Technical Information
- •IP address and device identifiers
- •Browser type and operating system
- •Website usage and navigation patterns
- •Cookies and similar tracking technologies
- •Referral sources and search queries
Transaction Data
- •Membership and billing information
- •Payment card details (processed securely)
- •Purchase history and transaction records
- •Class bookings and attendance records
- •Communication preferences
2.1 Information You Provide
We collect information you voluntarily provide when you register for a membership, book classes, purchase services, participate in surveys, contact customer support, or otherwise communicate with us.
2.2 Automatically Collected Information
When you access our website or apps, we automatically collect certain information including your IP address, device information, browser type, operating system, referring URLs, and information about how you interact with our services.
2.3 Information from Third Parties
We may receive information about you from third parties, including business partners, marketing partners, social media platforms, and publicly available sources.
3. How We Use Your Information
We use the information we collect for the following purposes:
- 1Service Delivery: To provide, maintain, and improve our fitness services, process transactions, and manage your membership.
- 2Personalization: To customize your experience, recommend classes and programs, and track your fitness progress.
- 3Communication: To send service-related notices, respond to inquiries, and provide customer support.
- 4Marketing: To send promotional communications (with your consent) about our services, events, and special offers.
- 5Safety & Security: To ensure the safety of our members, prevent fraud, and protect our legal rights.
- 6Legal Compliance: To comply with applicable laws, regulations, and legal processes.
4. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- •Service Providers: Third-party vendors who perform services on our behalf (payment processing, email delivery, analytics)
- •Business Partners: With your consent, for co-branded services or promotions
- •Legal Requirements: When required by law or to respond to legal process
- •Business Transfers: In connection with a merger, acquisition, or sale of assets
- •Safety: To protect the rights, property, or safety of FitCore, our members, or others
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- •Active Membership: For the duration of your membership plus 7 years
- •Transaction Records: 7 years for tax and legal compliance
- •Marketing Data: Until you withdraw consent or 3 years of inactivity
- •Website Analytics: 26 months (anonymized)
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
Right to Access
Request a copy of all personal data we hold about you.
Right to Rectification
Correct any inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal data (with some exceptions).
Right to Restrict
Limit how we process your data in certain circumstances.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests or marketing.
To exercise any of these rights, please contact our Privacy Team at privacy@fitcore.com. We will respond to your request within 30 days.
8. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- •Right to Know: Request disclosure of categories and specific pieces of personal information collected
- •Right to Delete: Request deletion of personal information (with certain exceptions)
- •Right to Opt-Out: Opt out of the sale of personal information (we do not sell data)
- •Non-Discrimination: We will not discriminate against you for exercising your rights
To submit a CCPA request, email privacy@fitcore.com or call (123) 456-7890.
9. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):
- •Legal Basis: We process your data based on consent, contract performance, legitimate interests, or legal obligations
- •Data Transfers: When transferring data outside the EEA, we use Standard Contractual Clauses or other approved mechanisms
- •Supervisory Authority: You have the right to lodge a complaint with your local data protection authority
Our EU representative can be contacted at gdpr@fitcore.com.
10. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
- •SSL/TLS encryption for data in transit
- •AES-256 encryption for data at rest
- •Regular security audits and penetration testing
- •Employee access controls and training
- •PCI DSS compliance for payment processing
Note: While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. Please notify us immediately if you suspect any unauthorized access.
11. Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.
For members aged 16-17, parental or guardian consent is required for membership and use of our services. Parents/guardians may request access to or deletion of their child's information by contacting us.
12. Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will:
- •Update the "Last Updated" date at the top of this policy
- •Notify you via email or through a notice on our website
- •Provide a summary of key changes
We encourage you to review this policy periodically for the latest information on our privacy practices.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Team
FitCore Fitness Center
Attn: Privacy Officer
123 Fitness Avenue, Suite 100
Los Angeles, CA 90001